HELP

1. How do I access the eVolve mobile site?

   You can access the eVolve mobile site by visiting
   https://evolve.commbank.com.au/mlogin
   You will need your eVolve username, password and merchant number.

2. What should I do if I cannot access?

   To gain access to the site, you will need a eVolve payment facility with the Commonwealth Bank. To apply for an eVolve payment facility, please contact us on 1800 730 554.

3. What should I do if I forget my password?

   Click on the “forgotten password” button at the bottom of the login screen to reset your password. This will reset your password and your new password will be sent to your pre-registered email address.

4. How do I access the other eVolve features?

   To access the other features of eVolve, such as batch processing, reporting, and the internet wizard, you will need to visit the regular eVolve site at
   https://evolve.commbank.com.au

5. What happens if I lose reception whilst I am on the mobile site?

   If you are in the middle of a transaction and you lose reception before the receipt screen is displayed, it is possible that your transaction wasn’t completed. Please check your transaction history to see if the transaction was processed. Completed transactions will appear in your transaction history immediately. If the transaction has not been processed then complete the transaction again.

6. What is the merchant reference and customer reference within the SINGLE – Process Payment screen?

   They are references that you provide for each transaction. These references help you identify and reconcile a transaction to a specific payment.

7. Who do I call if I have a question or a problem?

   If your question or problem is in relation to your mobile, including connection issues, questions about your mobile device or mobile data and phone costs, please contact your mobile phone provider.
   If your problem or queries are in relation to the eVolve payment system please contact us on 1800 230 177, 24 hours a day, 7 days a week.

8. Is accessing the eVolve mobile site secure?

   The eVolve mobile site provides all the security of our existing eVolve site: https://evolve.commbank.com.au
   
   If you require more information about merchant and payment processing security please visit:
   http://www.commbank.com.au/business/merchant-services/securepayments.aspx

9. Is there an additional access fee?

   We do not charge any additional fees to access the eVolve mobile site. You will be charged standard transaction fees and merchant service fees for all transactions processed through the eVolve payment facility as per your merchant agreement.
   Normal network provider data access charges and standard charges for calling a ‘1800’ number may apply. Please contact your mobile service provider for more details.